Address: Perth, WA
Email: hello@avenuegroupaus.com.au
Phone: 0400-082-072
manual effort
tracking
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automated
Service Provided
Our client needed a fully digitized and automated workflow. We built a custom operations automated system by leveraging Microsoft Power Platform, replacing WorkflowMax.
- Quotes get created automatically from the sales requests.
- As soon as the customers approve quotes, a process begins that starts the job automatically, creating a task with various information.
- A detailed task guide was built for each department in our client's organization, including operations, management, traffic, sales, and insights.
- As per a daily Azure process, tasks are assigned to the right team based on the priority and deadlines (if any).
- We ensure that the system is reliable, prevents skipped approvals, and gives a heads-up to the right employee at the right time, with live updates, notifications, key reports, and alerts.
Challenges:
Our client had been using Workflow Max for a very long time, but grew tired of its complex interference and the frequent slowdown issues of this job management tool. Secondly, the company behind Workflow Max announced the retirement of the product long back in June 2024. So shifting was the only option left to overcome the limitations of Workflow Max, including a complex user interface, limited mobile functionality, limited third-party integration, no service catalog, and minimal customization. Avenue Group Australia built a customised Power Platform solution.
Let's Look at the Advantages
Optimized System Training
We trained the new system properly so that it can offer better results that are efficient, practical, and solve their issues directly.
Massive Cost Savings
Avenue’s solution helped our client save millions of dollars daily by reducing the need for manual work and eliminating the waste of resources, which can now focus on tasks that actually matter the most.
Workplace Automation Efficiency
By automating the workplace of our client, we help them cut down task times significantly.
How Avenue Helped
From sales, insights, management, operations, and traffic, our client had versatile departments that needed to be handled effectively. Each of these departments had a pre-defined set of roles and responsibilities. The complexities of the system triggered chaos across these departments. We helped them by transforming their old system into a fully digitized and automated system, leveraging Microsoft tools such as Azure and Power Platform. Now they can handle huge volume and complexity with a fully automated workflow.
No More Missed Approvals and Real-Time Access
The traditional system had many limitations, resulting in approvals slipping through the cracks. After digitizing everything, from work allocation, key reports, alerts, real-time status, to notifications, we made sure that nothing was missed. The right team members received the access information at the right time through role-based views, priority-driven notifications, and knowledge-based task generation customised per role. Tasks that were getting delayed are automatically flagged as issues proactively.
Effortless High-Volume Management
Our client’s operations revolve around multiple departments, including sales, operations, insights, management, and traffic. Each of them had its predefined roles, which made working manually on them difficult, time-consuming, and overwhelming, especially during high-volume and complex projects. By partnering with us, they got the right solution for their specific problem. Our team of experienced developers automated their entire pipeline. We transformed chaotic workflows into predictable, efficient processes by setting clear timelines: urgent tasks within 24 hours, overdue tasks within 72 hours, and routine tasks at a standard pace
